Shipping and Delivery

What are your delivery charges?

Standard Shipping

AUD $10.00 or FREE if your order is over $150 (Bulky Items are pick up only)

How do I know if you have received my order?

Once you complete payment of your order, we'll send you an email order confirmation.

This email will confirm your purchased items and delivery information.

If you haven't received an email order confirmation within 24 hours, please contact us.

How long will it take for my order to arrive?

We make every effort to dispatch online orders within 48 hours but there may be a delay if you place your order on a weekend or a public holiday or during times of COVID.

Delivery times may vary depending on where you reside.

Who will deliver my order?

All orders are delivered via Australia Post’s eParcel service.

What happens if I am not at home to receive my order?

In the event that no one is available at your address to accept delivery, the courier will attempt to find a safe place to leave your order.

If the courier cannot find a safe place, a card will be left and your order held at your local Australia Post Office ready for your collection.

It is a good idea to collect your order as quickly as possible because Australia Post outlets often have time limits for holding deliveries.

What do I do if my order is missing an item or received an incorrect item?

We want you to be completely satisfied with your purchase.

In the unlikely event a product was omitted from your order or an incorrect item was delivered, please immediately contact us. 

What if the product was damaged in transit?

We want you to be completely satisfied with your purchase.

In the unlikely event one of our products was damaged in transit, please contact us. 

What is your shipping policy?

Please read our shipping policy for further details.